PILLAR CANDLE CARE

please note all pillar candles are recommended as decor only.

If you do burn the pillar candle please remember they must be on a heat resistant plate and a heat resistant surface.

Pillar candles should only be burned for 30 minutes at a time. Do not burn for long periods of time.

Burning for only 30 minutes at a time and then blowing out the candle will set a memory for the wax and it will tunnel down decreasing too much spillage.

But I don’t recommend burning most the decor pillar candles such as the handbag range. The shoe range and the Medusa.

Pillar candles will spill out and cause wax to tip around the surroundings please make sure sure to burn on a heat resistant surface.

REFUND EXCHANGE POLICY - There is no refunds or exchanges on any candles. If your candle arrives and is damaged I will re make and re send it to you with no extra cost to you upon receiving photos of the damage, when you pick up your order I usually will open and show you prior to packing. I cannot replace a candle which has been with you for weeks or months due to damage or it being left in a hot area, it isn’t my responsibility once it leaves my store. Candles are always checked and videos sent to you prior to purchase if it was custom. Please remember these are candles, they will get soft, they will frost & they will “flatten” out depending on they way they are displayed, I recommend laying your logo candles down especially on hotter days. If you damage your candles while transporting them after leaving my store, I cannot be liable for that damage, I am very accomodating and if you do have issues or your candle is faulty please let me know.